Technical support and service is one of our very important core work. We will keep a series of real data communication with customers from product development to testing and application. We provide you with prior product design and drawings, as well as provide certificates and test real data results. When we provide electrical products need to solve problems, you can call our telephone or email us at any time to get in touch with us, our product engineers will help you solve the problem in the first time. If we need to go to the project site, we will actively arrange a series of on-site solutions. To minimize the impact on the operation of your product.

Our general technical support services:

Service hotline telephone support

Reply to technical instructions via the Internet and E-mail

Visual global conferencing and audio conferencing support

Coordinate service appointments, including materials and schedules

On-site technical guidance and maintenance

We will arrange product proofing design and model printing until the customer is satisfied. We will provide product material analysis, product design rationality analysis and data analysis. We will provide 3D graphics and design drawings, according to the needs of the customer site design and production more in line with the specification of electrical products. We are responsible for mailing the sample product to your work site so that the production and operation site can more effectively try the sample. At the same time, we will provide the corresponding European standard and American standard product certificates, so that you can use the product more safely.

Our general technical support services:

Service hotline telephone support

Reply to technical instructions via the Internet and E-mail

Visual global conferencing and audio conferencing support

Coordinate service appointments, including materials and schedules

On-site technical guidance and maintenance